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More Thanksgiving travelers; don't get stuck at airport

...snacks. But the real secret to the lounges is that the airline staffs them with some of its best - and friendliest - ticket agents. The lines are shorter and these agents are magically able to find empty seats. One-day passes typically cost...
Nation and World
NTSB releases documents in fatal Alaska crash investigation

...before releasing flights.A July 2013 FAA safety inspection in Nome, for example, found that a manager and four ticket agents shared flight coordinator duties."They had not received any formal training, and were attempting to manage customer...
State | AK legislature
Fairbanks looks to improve bus service

...shift trimming.But the assembly last week rejected a proposal to spend $66,000 on wages and benefits for a new ticket agent at the downtown transit center, which would free the Van Tran dispatcher to pack the schedule to eliminate the more...
Airline passenger charged with disorderly conduct

...night checked in at Ted Stevens Anchorage International Airport with a traveling companion and saw an Alaska Airlines ticket agent put a sticker for his baggage on his friend's luggage.The agent, authorities said, told Friesema the bags would...
People preferred

...frustration. This growing anxiety is shared by Alaska ticket agents who complain, "we can't get through either," when...for their customers. Hiring more informed and caring ticket agents who can think, act and resolve problems quickly is...
Abandoned Anchorage tarantula waits for chance to be reunited with owner

...aquarium with the hand-sized tarantula inside. The ticket agent told Detmer he could not take Dave aboard the aircraft...leaving his beloved arachnid on the counter. The ticket agent did the right thing, Alaska Airlines spokesman Jack...
Airline cuts 24 jobs in Juneau

...things as plumbing and electrical work. Twelve airplane cleaners will lose their jobs Dec. 5, followed by the two ticket agents next year, he said. The cuts include 340 jobs at the Oakland maintenance base that closed Thursday. From now on...
Baggage-weight restriction takes off with a grimace

...rules will require them to pack more carefully. Alaska Airlines reduced its baggage weight limits to reduce employee injuries because heavy bags are the leading cause of on-the-job injuries for ticket agents and ramp workers, Evans said.
Airline personnel need to show courtesy

...traveling with my 10-month-old and 3-year-old daughters, our carry-ons and a stroller. I was told by the ticket agent to take the stroller down and leave it in the gateway. Not sure exactly where in the gateway and with no flight attendants...
Foiled fliers take to seas Sitka. The flight took off again for Juneau and ended up in Yakutat, Cordova and Anchorage. An Alaska Airlines ticket agent in Yakutat took pity on the passengers and donated three bags of Tater Tots and a chicken sandwich for the flight to...


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