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...agents who can think, act and resolve problems quickly is the key to enhancing the bottom line, especially during peak travel periods. It is ironic that as the public's fear of terror in the skies abates, it is being replaced by more predictable...

http://www.juneauempire.com/stories/070502/let_letter3.shtml
Opinion
US needs new rules to eliminate pilot distraction

...computers that they forgot to land the plane. Oops. This is not what the flying public needs to hear just as the peak travel period of the holiday season approaches. Nor was it some momentary distraction, but rather a prolonged period of inattention...

http://www.juneauempire.com/stories/110409/opi_512438505.shtml
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