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Airline personnel need to show courtesy

I have been flying with Alaska Airlines for 25 years and used to be a very satisfied customer. The flight attendants were helpful and personable. The pilots were, and continue to be, excellent. In the past two weeks I've flown on eight flights with Alaska Airlines. I have come to the sorry conclusion that service and common courtesy from Alaska Airlines flight attendants is a thing of the past. I phoned Alaska Airlines consumer affairs and asked the job description of a flight attendant (did it involve more than safety?). I was told they are not "obligated" to help me or any passenger. I'm not impressed. What's wrong with civility or even respect?

http://www.juneauempire.com/stories/102003/let_airlines.shtml
Opinion
Juneau Empire Story Archive

...accelerated evaluation and treatment by Swedish Hospital, it was necessary to book a return flight to Juneau. Alaska Airlines personnel from the time of my call to ticket pickup was not more than four hours. Once again, on Jan. 17 1999 Flight 75...

http://www.juneauempire.com/stories/040799/Com_thank.shtml
Juneau Empire Story Archive

...accelerated evaluation and treatment by Swedish Hospital, it was necessary to book a return flight to Juneau. Alaska Airlines personnel from the time of my call to ticket pickup was not more than four hours. Once again, on Jan. 17 1999 Flight 75...

http://www.juneauempire.com/stories/040999/Com_thank.shtml
Body scan isn't only way to find a bomb

...notes, someone might have noticed that the same Nigerian appeared on both. Then there is the question of why no airline personnel thought it odd that a man would book an international round trip carrying only a back pack. At the least, that...

http://www.juneauempire.com/stories/010510/opi_543065317.shtml
New travel directive is a step in wrong direction

...just their nationality - that may predict the criminal intentions of travelers. The TSA should also train staff and airline personnel to identify dangerous behavioral clues. We shouldn't focus on what a terrorist looks like, but on what a terrorist...

http://www.juneauempire.com/stories/011210/opi_545884765.shtml
Opinion
Barry White is cleared for takeoff

...the time is 5:57 p.m. and there is no actual, physical airplane out at the end of the jetway. If you ask the airline personnel about this, they'll tap on their computer keyboard for a moment, then look you in the eye and say: ``I'm...

http://www.juneauempire.com/stories/070900/Ope_barry.html
Opinion
The business of selling safety to pilots

...District Office of the FAA. We both sell aviation safety to pilots, mechanics, airport managers and airport and airline personnel. Perhaps, most importantly, passengers in aircraft also come under our umbrella. During the course of our time...

http://www.juneauempire.com/stories/111500/Com_Safety.html
Comm
Security shakedown

...any member of my family, will ever shuffle like criminals down your tarmac. I was told over and over by Alaska Airlines personnel the airline has no control over security. That is the only thing I was told that I truly believe. No one really...

http://www.juneauempire.com/stories/072304/let_letter5.shtml
Opinion
Tips on flying with Fido

...Ask when you should have the dog back to be boarded. Then take it for a potty break outside. Return your dog to airline personnel on time, since it needs to be screened by security also! Take the dog's collar off and tie it to the outside...

http://www.juneauempire.com/stories/091004/nei_doggiedos.shtml
Neighbors
My Turn: Other Musarras on watch list

...which they alleged that they needed in checking with the FBI in Washington, D.C. The airport police, and the airline personnel took everything. After which time the airline came back to me (after supposedly checking with the FBI) and gave...

http://www.juneauempire.com/stories/091802/opi_myturn2.shtml
Opinion

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